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Monday, November 20, 2006

I, my car and emergency road side assistance

Got off to a bad start yesterday when I ended up with a flat tire on the way to work yesterday morning. Fortunately, I was able to drive my car to the side of the road safely, and then called my auto club, GM Motor Club, for assistance. The operator took the necessary info and within 45 minutes the assistance guy was there at the scene.

I was pleasantly surprised by the GM Motor Club's fast service. This is the first year we joined them. In the past, we used to have Emergency Roadside Service from Geico but we ended up changing it because Geico kept increasing our auto insurance rates as well as Emergency Roadside Service rates every year. I felt that GM Motor Club's service was much more prompt that that provided by Geico's club in the past.

The good part was that after I provided my location, car info, etc to the operator, I got an automated call back saying that the assistance guy has been notified and I was provided with his number. I got another automated callback when the assistance guy left to come to my location, and then after he had provided the service, I got the third and final automated callback to confirm if every thing went fine and if I wanted to provide my feedback on service via telephone survey.

I had used Geico's ERS in the past but I never got such calls to confirm if everything went well. In fact, I often had to call them several times to confirm if the assistance guy had been notified or not and has he left his shop to come to help us.

In addition, the club's fee was very reasonable. Another good part of the membership is that the club offers travel and dining discounts and coupons for restaurants through out the country. When we were doing comparison shopping, we realized that it was way less expensive and better than AAA as it had annual fee of $59 covering both myself and my spouse. In addition, it provides towing for much larger distance compared to AAA's basic membership - see comparison at their Web site:

GM Motor Club versus AAA comparision

So the club's good service was a good part of otherwise what was a bad start to the day but fortunately, every thing was fine and safe.

posted by Ruby @ 9:57 PM

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